What does setup include?
Choose a standard playbook and provide the business information used by the agent. Base configuration includes tone of voice, terminology, FAQs and appointment type or location, with approximately one hour of specialist onboarding. One calendar connection is included. Additional setup or complex integrations are scoped separately; your team reviews and approves the configuration.
How long does setup take?
The target for a straightforward implementation is one to two weeks. Timing depends on channel approval, system access and the information your team provides. Bespoke flows or integrations can take longer.
Who configures the playbook?
Conversion24 configures the selected playbook and connects the systems with you. Your team reviews the agent identity, conversation style and handover before launch.
Can we use our existing sales team?
Yes. The flow can hand over to your sales team at a configured point. Dedicated follow-up supports the journey toward a qualified conversation or appointment.
Which industries can use the service?
The website includes dedicated applications for home improvement, hearing care, automotive and telecom, alongside businesses following up their own leads and lead vendors.
Which languages are available for consultation and support?
Sales consultations are in English or Dutch. Support is available in English, Dutch, German, French and Spanish.
What does our team provide?
Supply the lead source and relevant IDs, channel access, FAQs, opening hours, appointment rules, locations and intended outcome. Review the agent identity, tone and any human handover before launch.
Are custom logic and ongoing optimization included?
The standard playbook logic is fixed. Bespoke flows, logic changes, A/B tests and specialist analysis are paid customization or service work. Your team or agency can use the dashboard and perform its own analysis. Additional Conversion24 support is optional and scoped separately.
Enterprise CRM lead follow-up
See how dedicated follow-up complements your CRM, with platform-specific configuration and handover requirements.
Discuss your lead follow-up
Tell us about your lead volume, current process and desired outcome.
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