Subprocessors
Conversion24 uses the subprocessors below to deliver the Conversion24 Services.
This page is the current Subprocessor List referenced in the Conversion24 Data Processing Agreement. It is updated whenever the list changes, with notice to clients before a new subprocessor begins processing personal data.
Communication channels
Where the channel is used4 subprocessorsMeta / WhatsApp
WhatsApp channel services.
360dialog
WhatsApp Business connectivity.
Sinch
RCS and SMS delivery and connectivity.
Twilio
Telephony and communications services, EU region.
AI and voice processing
Where the feature is used3 subprocessorsElevenLabs
AI Voice and speech processing, EU processing.
OpenAI
AI and LLM processing, EU data residency.
Anthropic
AI and LLM processing, EU processing.
Infrastructure and automation
4 subprocessorsAmazon Web Services
Cloud infrastructure and hosting.
DigitalOcean
Cloud infrastructure, where used.
Zapier
Workflow and integration automation, EU processing.
Make
Workflow and integration automation.
Support and development
Conversion24 group1 subprocessorConversion24 Development B.V.
Human support, operational support and technical and development services, including Managed Human Handover where activated.
12 subprocessors in total. Which ones apply to you depends on the channels and options in your Order Form.
Questions about the list?
Clients can request a copy at any time or ask about any specific subprocessor. Notices of intended additions or replacements go out before the change takes effect, and clients may object on reasonable data-protection grounds within ten business days.
Conversion24 B.V., registered with the Dutch Chamber of Commerce under number 66086051, Broekweide 63, 2811 JL Reeuwijk, the Netherlands. The Data Processing Agreement governs processor obligations, security, subprocessors, international transfers, data subject requests, incidents, and the return and deletion of client personal data. Where this page conflicts with the Data Processing Agreement, the Data Processing Agreement prevails.